HELP CENTER

1. How to place an order?

You can directly select the desired items on the website and complete the checkout process. An order record will be automatically generated after successful order placement.

2. How long does it take to ship after placing an order?

Orders are usually processed and shipped within 1–3 business days. Processing time may be slightly longer during peak order periods or in special circumstances.

3. How long does delivery take?

After order shipment, it is expected to arrive at your address within the United States within 5–7 business days. Actual delivery time may vary depending on the region or logistics situation.

4. Do I support modifying or canceling my order?

If you need to modify or cancel your order, please contact us as soon as possible after placing your order. Once the order enters the shipping process, it may not be possible to modify or cancel it.

5. How to apply for a return?

If you need to return an item, please contact us to submit a return request within 14 days of receiving the item. Return instructions will be provided after confirmation that the request meets the requirements.

6. How long does it take for a refund to be processed?

After receiving and inspecting the returned goods, we typically process refunds within 3–7 business days. Actual arrival time depends on the payment method or bank processing time.

7. What if my package is delayed or I haven’t received it?

If you haven’t received your goods after the estimated delivery time has passed, please contact us promptly. We will assist you in tracking the shipment and providing solutions.

8. Do you only ship within the US?

Yes, currently we only support shipping within the US; international shipping is not available.

9. How do I contact customer support?

For any order, shipping, or after-sales related questions, please feel free to contact us through the following methods, and we will respond to your inquiry as soon as possible.

10. How long does customer service response time take?

We typically respond to your emails or phone requests within 1–2 business days, with slight delays possible during holidays.

11. Contact Us

Email: tremarcus@nuefleur.online

Phone: +1 8624561356